Lance, a long time UX expert, joined Hector Leal from the HelpSocial team to tackle questions, strategic and tactical, on the changing landscape of customer experience and how new technologies, like bots, can help augment it for the better.
Highlights from the webinar include:
- The New Customer Experience: What are the challenges? What are some examples and how do bots play a role?
- Automation and the Agent: People and technology working together. How to pilot success?
To get the full rundown on all the information that was shared, checkout the full replay below.
If you have any questions, don’t hesitate to contact us today.