Fast Workflows Built for Faster Issue Resolution
We eliminate the number of clicks and steps to see the information you need to take action.
Smart systems eliminate the possibility of multiple agents responding to the same customer at the same time.
Involve the Right People
Route social posts to the agent or team with the skill set that matches the issue.
Prioritize What Matters
Agents are alerted to the posts that need their attention first, removing any guesswork and ensuring the most urgent issues are handled first.
Understand the Full Context
Instantly recognize customers with CRM data presented in the social comments and quickly make the decisions needed to serve them best.
Security and Compliance
For organizations regulated by compliance guidelines such as HIPAA, PCI or FFIEC, delivering customer care via social media can be especially challenging. The HelpSocial platform meets top security practices for both Secure Development Life Cycle (SDLC) and Data Security. In addition, HelpSocial also has the option of enhanced security offerings for those companies, which also meet compliance and security standards.
Understand the trends that drive results
Keep track of team performance. Measure customer sentiment changes. Monitor trends in your data with a metrics dashboard and run custom reports at any time.