Fast Workflows Built for Faster Issue Resolution

We eliminate the number of clicks and steps to see the information you need to take action.

Avoid Collisions

Smart systems eliminate the possibility of multiple agents responding to the same customer at the same time.

Involve the Right People

Route social posts to the agent  or team with the skill set that matches the issue.

Prioritize What Matters

Agents are alerted to the posts that need their attention first, removing any guesswork and ensuring the most urgent issues are handled first.

Understand the Full Context

Instantly recognize customers with CRM data presented in the social comments and quickly make the decisions needed to serve them best.

Created for social customer service, by a social customer service team.
Our Story

Security and Compliance

For organizations regulated by compliance guidelines such as HIPAA, PCI or FFIEC, delivering customer care via social media can be especially challenging. The HelpSocial platform meets top security practices for both Secure Development Life Cycle (SDLC) and Data Security. In addition, HelpSocial also has the option of enhanced security offerings for those companies, which also meet compliance and security standards.

 

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Understand the trends that drive results

Keep track of team performance. Measure customer sentiment changes. Monitor trends in your data with a metrics dashboard and run custom reports at any time.

Have questions about our web and mobile apps? Try them out for yourself today.

 

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