It's easier and faster to bring social media and messaging apps to your contact center platform with HelpSocial.


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It's easier and faster to bring social media and messaging apps to your contact center platform with HelpSocial.


LEARN MORE

Easily bring the conversation into your interface.

Our Open API makes it easy to bring social conversations into your agent workflow.

Your routing system can deliver the activity to the right agent, enhanced with our Omnichannel Intelligence capabilities.

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Easily bring the conversation into your interface.

Our Open API makes it easy to bring social conversations into your agent workflow.

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Your routing system can deliver the activity to the right agent, enhanced with our Omnichannel Intelligence capabilities.

Our partnership with Genesys brought enterprise social customer care abilities to their PureCloud customer engagement platform.

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Our partnership with Genesys brought enterprise social customer care abilities to their PureCloud customer engagement platform.

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For those on legacy platforms, our agent interface can work hand in hand with you.

We can work with any contact center system. If needed, your agents can use our interface for social/messaging customers, while the data and activities stay in sync across channels. Use our complete monitoring dashboard or screen-pop distraction-free, individual conversations.

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For those on legacy platforms, our agent interface can work hand in hand with you.

We can work with any contact center system. If needed, your agents can use our interface for social/messaging customers, while the data and activities stay in sync across channels.

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Use our complete monitoring dashboard or screen-pop distraction-free, individual conversations.

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3CLogic + HelpSocial makes scaling social customer care in the contact center easy and efficient.

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Our partnership with 3CLogic makes scaling social customer service in the contact center easy and efficient.

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Unified reporting - in your reporting dashboard.

From agent performance to tracking conversation topics, we log it all and make it easily available through our API.

Stream the data for real-time reporting or grab it in batches - whatever works best for monitoring your metrics and KPIs.

Unified reporting - in your reporting dashboard.

From agent performance to tracking conversation topics, we log it all and make it easily available through our API.

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Stream the data for real-time reporting or grab it in batches - whatever works best for monitoring your metrics and KPIs.

See another HelpSocial integration example with our partner at Nice inContact where we helped bring social care to their MAX agent interface.

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The integration with our partner, Nice inContact, brought social care to their MAX agent interface.

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Route a tweet as easily as you route a phone call.


SCHEDULE A DEMO

Route a tweet as easily as you route a phone call.


SCHEDULE A DEMO