Bring the capabilities of social media & messaging apps to your contact center platform.


Work together with social marketing teams for fast, unified service.


LEARN MORE

Bring the capabilities of social media & messaging apps to your contact center platform.


Work together with social marketing teams for fast, unified service.


LEARN MORE

Easily bring the conversation into your interface.

Our Open API makes it easy to bring social conversations into your agent workflow.

Your routing system can deliver the activity to the right agent, enhanced with our Omnichannel Intelligence capabilities.

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Easily bring the conversation into your interface.

Our Open API makes it easy to bring social conversations into your agent workflow.

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Your routing system can deliver the activity to the right agent, enhanced with our Omnichannel Intelligence capabilities.

For those on legacy platforms, our agent interface can work hand in hand with you.

We can work with any contact center system. If needed, your agents can use our interface for social/messaging customers, while the data and activities stay in sync across channels. Use our complete monitoring dashboard or screen-pop distraction-free, individual conversations.

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For those on legacy platforms, our agent interface can work hand in hand with you.

We can work with any contact center system. If needed, your agents can use our interface for social/messaging customers, while the data and activities stay in sync across channels.

Image

Use our complete monitoring dashboard or screen-pop distraction-free, individual conversations.

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Unified reporting - in your reporting dashboard.

From agent performance to tracking conversation topics, we log it all and make it easily available through our API.

Stream the data for real-time reporting or grab it in batches - whatever works best for monitoring your metrics and KPIs.

Unified reporting - in your reporting dashboard.

From agent performance to tracking conversation topics, we log it all and make it easily available through our API.

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Stream the data for real-time reporting or grab it in batches - whatever works best for monitoring your metrics and KPIs.

Route a tweet as easily as you route a phone call.


When teams and systems are unified, service is more consistent, quality is higher and customers are happier.


SCHEDULE A DEMO

Route a tweet as easily as you route a phone call.


When teams and systems are unified, service is more consistent, quality is higher and customers are happier.


SCHEDULE A DEMO