Built for serving customers. Designed for connecting teams.
Social Integration Technology™ is the engine for enterprise-scale social customer service.
Social Integration Technology™ powers the HelpSocial platform
Aggregates social media comments and matches them with internal customer information.
Delivers full features with capabilities from routing tweets like phone calls to responding in Facebook messenger.
The system was built modularly with an Open API that we expose for customer use. Businesses can embed complete social features into their existing customer care tools or simply make data connections between systems.
Are you on a product team or operations team?
Learn how our technology saves you resources and see a few integration examples.
One customer care process. One connected system. One relationship with every customer.
Before HelpSocial, we faced the same challenges as every other business. We wanted a platform that brought social into the systems that mattered while connecting siloed tools. We needed to make collaboration across teams seamless so we could provide world class customer service. This is what Social Integration TechnologyTM does.