Make processes easier. Involve the right people. Help customers faster.


The right platform makes all the difference.

Make processes easier. Involve the right people. Help customers faster.


The right platform makes all the difference.

“77% of consumers say valuing their time is the #1 priority for customer service.”
– Forrester

“77% of consumers say valuing their time is the #1 priority for customer service.”
– Forrester

Instant Customer Context

Bring in customer data with each incoming messaging in real-time.

Transfer Tweets Like Calls

Send activities for follow up, even if the agent isn’t a HelpSocial user.

Minimize The Workflow

Fewer clicks in every process means faster responses and resolutions.

Get The Right Person Involved At The Beginning


Nothing slows a customer service issue down worse than waiting on someone else for answers.

HelpSocial is built to pull in customer data and relevant context from around the business so you can make faster decisions.

When you need help from outside your team, simply grab the link from the activity card and send it to the specialist.

They’ll open the card in a new browser window and be able to carry on a conversation with the customer right there.


Get The Right Person Involved At The Beginning

Nothing slows a customer service issue down worse than waiting on someone else for answers.

HelpSocial is built to pull in customer data and relevant context from around the business so you can make faster decisions.

When you need help from outside your team, simply grab the link from the activity card and send it to the specialist.

They’ll open the card in a new browser window and be able to carry on a conversation with the customer right there.

HelpSocial Was Never Supposed To Be A Company



Back in 2010, we started as the social customer service team at Rackspace. We quickly realized there was nothing out there built specifically for enterprise scale, cross-platform social care.

In 2011 we started building our platform with a vision of helping social customer from any department.

Over six years later, now independent from Rackspace, we’ve grown well beyond that initial vision. From our technology to our pricing model, we’ve focused on building an offering that provides every opportunity to help customers faster and work more efficiently across teams.

HelpSocial Was Never Supposed To Be A Company

Back in 2010, we started as the social customer service team at Rackspace. We quickly realized there was nothing out there built specifically for enterprise scale, cross-platform social care.

In 2011 we started building our platform with a vision of helping social customer from any department.

Over six years later, now independent from Rackspace, we’ve grown well beyond that initial vision. From our technology to our pricing model, we’ve focused on building an offering that provides every opportunity to help customers faster and work more efficiently across teams.

Learn more about our platform.

Learn more about our platform.

Want to see what was worth all the trouble of building our own platform?

Schedule A Call And Demo