With HelpSocial, you decide where social media and messaging fit into your CX strategy.

Get Started

With HelpSocial, you decide where social media and messaging fit into your CX strategy.

“77% of consumers say valuing their time is the #1 priority for customer service.”
– Forrester

Social Customer Care Teams

Enterprise social care teams work with specialists around the business to help customers. Unfortunately, those specialists usually work from different applications and the well-intended workarounds slow down the process.

The Connect dashboard is designed to connect every team and every system around the business for the fastest service process.

Learn more about Connect’s capabilities.

Contact Centers

The contact center today is headed fast toward digital communication. With the cost of a social conversation often being less than $1, compared to an average voice call at $6, it makes sense. Unfortunately, the cost of traditional social management platforms make scaling social care across a contact center nearly impossible.

See a few examples of the features you can integrate with our Open API

With our Open API, social media and messaging app capabilities can be easily added into your existing contact center platform. When paired with our usage-based pricing model, the cost of scaling social care is significantly reduced to provide a cost effective way of keeping up with social customers at scale. See our pricing.

What makes HelpSocial Different?

HelpSocial is the only social care platform that helps companies put social capabilities in their systems. Ultimately, with HelpSocial, your business can decide how social media and messaging should fit into your unique operation.

Get Started

What makes HelpSocial Different?

HelpSocial is the only social care platform that helps companies put social capabilities in their systems. Ultimately, with HelpSocial, your business can decide how social media and messaging should fit into your unique operation.