Cyber Talk Radio is a show on news radio 1200 WOAI that airs every Saturday at 11:00 p.m. The weekly show features a variety of guest speakers and covers topics such as cloud computing, cybersecurity and Internet trends facing businesses in industries including healthcare, financial services, legal and real estate.
Social Networks for Business
With the growing adoption of social media, those with malicious intentions are bound to take advantage of social media’s anonymity. In this segment, Matt and Bret talk about the “Trolls” and some best practices for staying productive in social media, while handling these unpleasant characters.
Additional topics covered include:
• Negative customer reviews and how to be helpful to turn it around
• Engaging customers via social media as a small business
• Customer expectations for social customer service
• Social customer service and maintaining the human element
(Thanks to our fellow Techstars Cloud alums, Clyp, for this great tool to embed audio into our blog. Head over to Clyp.it to try it out for yourself)
We’ll be breaking up the 50-minute show into four installments. If you missed the first installment, you can listen here.
To hear the whole segment, head over to the Cyber Talk Radio YouTube channel.