HelpSocial Open API

Bring the capabilities of social media and messaging to every application used to help customers.

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HelpSocial Open API

Bring the capabilities of social media and messaging to every application used to help customers.

How should social media work for your company?


The HelpSocial Open API allows you to decide where social and messaging should live and which applications get access. We’ve exposed every feature of our platform so you can pick and choose the capabilities you care about and embed them everywhere teams are helping customers.

How should social media work for your company?


The HelpSocial Open API allows you to decide where social and messaging should live and which applications get access. We’ve exposed every feature of our platform so you can pick and choose the capabilities you care about and embed them everywhere teams are helping customers.

Open API Examples


response = requests.get(httpss://api.helpsocial.io/2.0/streams/activity, headers=headers, stream=True)

for line in response.iter_lines():
    line = line.strip()

    if line:
        print(line)
    else:
        time.sleep(1)

Open a connection and we’ll push social media and messaging comments directly into your application, based on your search parameters. No matter what network, we’ve normalized the data so you only have to build with 1 format.

conn = https.client.HTTPSSConnection("api.helpsocial.io")

payload = "{\"as\":CompanyCares,\"message\":\"How can we help?\"}"

headers = { 'content-type': "application/json" }

conn.request("POST", "/2.0/activities/{activity_id}/reply", payload, headers)

Carry on a social conversation from within your application. We’ve made integrating a response feature, that works across different social networks and messaging apps, as routine as git pull.

"alerted": true,
},
{
	"sentiment": Negative,
	"in_reply_to": CompanyCares,

Stream content in, filter by sentiment, keywords, tags, priority status, follower count and a large variety of other data points to route the comment to the agent with the matching skill set.

{
	"note": "Answered customer questions over Twitter. Closed service ticket #13425"
}

Our Open API pushes updates out to any system and pulls updates in as well. This gives agents across service channels 1 common understanding of the customer issue.

{
  "username": "kr8tr",
  "email": "rob@companycares.com",
  "first_name": "Robert",
  "last_name": "La Gesse",
  "roles": [
    {
      "id": Admin_Group
    }

Invite employees from around the business to use your application. Create custom permission groups for them based on the needs of their role.

We’ve taken the complex and made it simple so you can build with ease.


Professional Services


Along with our Open API, we provide guidance packages that can help you visualize your ideal customer journey and decide where and how social should fit in your organization.

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Professional Services


Along with our Open API, we provide guidance packages that can help you visualize your ideal customer journey and decide where and how social should fit in your organization.