Introducing, Omnichannel Intelligence.


The tech that cut handle times by 30% in social media can now do the same for every channel in your contact center.


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Introducing, Omnichannel Intelligence.


LEARN MORE

The tech that cut handle times by 30% in social media can now do the same for every channel in your contact center.

Really, truly intelligent routing for advanced agent selection.

When a call or message comes in, our platform identifies the customer and adds relevant contextual data from ticketing systems, CRMs and databases from around your business to the inbound activity.
For those working on AI capabilities, we give you a shortcut to information such as sentiment analysis that is up to 90% accurate from day 1, emotion type and strength, as well as information about the customer’s intent.
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All of this, combined with your defined agent skillsets, gives the routing engine the data needed for intelligent decisions in selecting the most capable agent for the customer.
When a call or message comes in, our platform identifies the customer and adds relevant contextual data from ticketing systems, CRMs and databases from around your business to the inbound activity.
Image
For those working on AI capabilities, we give you a shortcut to information such as sentiment analysis that is up to 90% accurate from day 1, emotion type and strength, as well as information about the customer’s intent.
All of this, combined with your defined agent skillsets, gives the routing engine the data needed for intelligent decisions in selecting the most capable agent for the customer.

Relevant, contextual data delivered to agents reduces handle time.

Customer information is siloed in CRMs & systems across the company and agents have to find it before they can be helpful. This wastes the customer’s time and increases service costs.
We solved this problem by focusing on being able to immediately answer 2 questions: Who am I talking to and what do I need to know so I can help the customer faster?
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Customer information is siloed in CRMs & systems across the company and agents have to find it before they can be helpful. This wastes the customer’s time and increases service costs.
We solved this problem by focusing on being able to immediately answer these 2 questions: Who am I talking to? What do I need to know so I can help the customer faster?
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All from a single source that feeds into any contact center system.

Social networks, messaging apps and, now, any traditional communication channels combined with enriched, contextual data from one streaming connection.

This makes adding new channels easy. It makes your new AI bots more capable. Ultimately, it advances omnichannel goals to reduce service costs and help customers faster.

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Social networks, messaging apps and, now, any traditional communication channels combined with enriched, contextual data from one streaming connection.
Image
This makes adding new channels easy. It makes your new AI bots more capable. Ultimately, it advances omnichannel goals to reduce service costs and help customers faster.

Reduce the amount of back and forth. Help agents get to a resolution faster.


Your customers will love you for it.


SCHEDULE A CALL

Reduce the amount of back and forth. Help agents get to a resolution faster.


Your customers will love you for it.


SCHEDULE A CALL