We’re excited to announce we’ve added Viber Chat to the line up of social networks and messaging apps available through the HelpSocial application and Open API!
This addition recognizes a trend in the way customers prefer to communicate with businesses. By far, we’re receiving more requests for messaging apps than any other social networks. We’re also seeing accelerating usage of both social media and messaging apps in the contact center, especially in markets outside the United States.
As of March of this year, Viber reported over 1 billion registered users making it one of the largest messaging platforms. It is used all over the world and has a heavy concentration of users in the asia-pacific region. Viber is known as one of the most secure messaging apps available – a big deal for everyone concerned about data privacy.
Messaging provides a fast, low effort way for consumers to seek customer service. We’re excited to be able to provide our partners and customers with Viber Chat so they can help customers through a variety of channels, and do so from within their contact center platform.