Digital insights are siloed in marketing. Use the data to improve CX from the contact center.Learn More
Our Open API and Conversation App make it easy to bring digital conversations into your agent interface. Helping customers across channels with a unified work-flow, inside one system, is more efficient. The results are faster issue resolutions, happier customers, and a lower cost per interaction.
From agent performance to tracking conversation topics, we log it all and make it readily available. As we provide reports in our dashboard, you can stream data for real-time reporting in your reporting tools or grab it in batches from our Open API. Also, if we're using your routing engine to assign conversations, we're sending nearly all the data to your contact center reporting system already.
Our platform works with any contact center system, legacy or 100% cloud-based. In fact, new or old, we can advance the capabilities of your Interactive Voice Response (IVR) system and Automatic Call Distribution (ACD) system for making intelligent decisions when handling an interaction. Additionally, the intelligence attributes we add to each inbound message provide data points used to help bots understand customer situations and agents spend less time looking for answers and can focus on being helpful.
Natural language processing and machine learning for advanced routing, agent assistance and bots.Learn More
Our partnership with Genesys brought enterprise social customer care to their PureCloud customer engagement platform.
HelpSocial and Nexmo work together to provide AI-powered customer engagement apps for social media and messaging.
In partnership with NICE inContact, HelpSocial abilities are integrated seamlessly into their CXone platform and MAX agent interface.