“85% of customer service will be digital by 2020.”
Most contact center providers are not ready for social customer care.
We hear similar stories across the industry:
“9 months wasted trying to build our own social care app and then realizing we needed major help.”
“We just weren’t successful selling a 3rd party’s stand-alone social platform. Our customers wanted real integration inside our UI.”
“Over 20k social media users requested in sales opportunities last year. That’s a lot of revenue left on the table.”