Bring the capabilities of social media and messaging apps into your contact center platform.


Scroll down for use cases and compatibility.

Bring the capabilities of social & messaging apps into your contact center platform.


Scroll down for use cases and compatibility.

“85% of customer service will be digital by 2020.”
-Gartner

Works With Your Agent Interface

Designed for easy integration and minimized workflow disruption.

Conversation-Based Pricing

Unlimited users. Scale for instant response times.

Unifies Marketing & The Contact Center

One platform, integrated everywhere, no collisions.

Start in marketing, finish in the contact center

As social comments stream in, the social media team can use our queue filters to separate customer service related comments from others.

Customer service issues can be assigned to the contact center for distribution to an agent, or may be assigned to specific individuals.

Either way, the HelpSocial platform unites the two separate departments so they can work together, making the most of each team’s strengths.


Start in marketing, finish in the contact center

As social comments stream in, the social media team can use our queue filters to separate customer service related comments from others.

Customer service issues can be assigned to the contact center for distribution to an agent, or may be assigned to specific individuals.

Either way, the HelpSocial platform unites the two separate departments so they can work together, making the most of each team’s strengths.


Separate, But Equal


In many large enterprises, the volume of customer service traffic has grown beyond marketing’s capacity to scale with it.

In this case, customer service related comments can be routed directly to the contact center for help, while marketing keeps up with engagement around their campaigns.

The HelpSocial platform gives both teams the ability to work separately, but with full visibility of each other so collisions are avoided and customer experience is consistent.

Separate, But Equal

In many large enterprises, the volume of customer service traffic has grown beyond marketing’s capacity to scale with it.

In this case, customer service related comments can be routed directly to the contact center for help, while marketing keeps up with engagement around their campaigns.

The HelpSocial platform gives both teams the ability to work separately, but with full visibility of each other so collisions are avoided and customer experience is consistent.

Cloud Contact Center Platforms


Our social capabilities are brought into your interface providing a simple way for agents to help social customers as easily as they help others.

Your routing system can usually be used to route tweets as easily as it routes voice calls. And, with our platform, we provide more contextual information giving your ACD the ability to route more intelligently to the right skillset.


Cloud Contact Center Platforms

Our social capabilities are brought into your interface providing a simple way for agents to help social customers as easily as they help others.

Your routing system can usually be used to route tweets as easily as it routes voice calls. And, with our platform, we provide more contextual information giving your ACD the ability to route more intelligently to the right skillset.


Legacy Contact Center Platforms


For those who haven’t fully transitioned to the cloud, our platform still works hand in hand with yours. We can even provide an agent interface if needed.

Because our platform can work with any digital channel, and provides a path toward phasing in AI, integrating with HelpSocial is a great way to future-proof your current contact center deployment.

Legacy Contact Center Platforms

For those who haven’t fully transitioned to the cloud, our platform still works hand in hand with yours. We can even provide an agent interface if needed.

Because our platform can work with any digital channel, and provides a path toward phasing in AI, integrating with HelpSocial is a great way to future-proof your current contact center deployment.

Work side by side with the social marketing team and provide a consistent customer experience.


Schedule A Demo

Work side by side with the social marketing team and provide a consistent customer experience.