HelpSocial Connect Dashboard

The only social customer care platform that doesn’t isolate social care from customer care.

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HelpSocial Connect Dashboard

The only social customer care platform that doesn’t isolate social care from customer care.

Help customers directly from Connect or integrate any of its features into your service applications.

Help customers directly from Connect or integrate any of its features into your service applications.

Advanced Filtering

For large enterprise brands, public social networks are noisy. Our advanced filtering queues help to eliminate distractions and prioritize what matters most to maximize agent efficiency and response time.

Advanced Filtering

For large enterprise brands, public social networks are noisy. Our advanced filtering queues help to eliminate distractions and prioritize what matters most to maximize agent efficiency and response time.

Efficient Conversations

In social media, speed of response matters. With our conversation work-flow, you don’t have to go looking for the conversation history before you reply. View all prior engagements and send your private or public response with a single click.

Efficient Conversations

In social media, speed of response matters. With our conversation work-flow, you don’t have to go looking for the conversation history before you reply. View all prior engagements and send your private or public response with a single click.

Main Queue

Add your social properties, messaging apps and search for keywords mentioning your brand. Each comment is added to a Main Queue where it can be triaged by a dedicated social team or intelligently routed to an agent by your existing contact center system.

Main Queue

Add your social properties, messaging apps and search for keywords mentioning your brand. Each comment is added to a Main Queue where it can be triaged by a dedicated social team or intelligently routed to an agent by your existing contact center system.

Traditional social management suites
create a silo around social media.


Gaps between the social team and other service teams limit the quality of service and drive costs higher. Every feature you see here in Connect can be embedded in your applications with our Open API. Our platform was designed to bridge the gaps and reduce your cost of service.

Workspace

An agent’s personal queue where they can focus on the customers assigned to them. Designed with the contact center agent in mind, it’s a distraction-free zone for high quality conversations.

Workspace

An agent’s personal queue where they can focus on the customers assigned to them. Designed with the contact center agent in mind, it’s a distraction-free zone for high quality conversations.

Account Profile

The Account Profile drawer is your customer context center. Quickly gain insights about the social customer by pulling contextual data from other internal systems. Add your own notes and push social information to other systems for an omni-channel experience across channels.

Account Profile

The Account Profile drawer is your customer context center. Quickly gain insights about the social customer by pulling contextual data from other internal systems. Add your own notes and push social information to other systems for an omni-channel experience across channels.

Reporting

Track and benchmark team and individual performance against goals. Drill down hour by hour, or pull shift reports to check progress. Download .csv reports or use our Open API to pull data into other reporting systems.

Reporting

Track and benchmark team and individual performance against goals. Drill down hour by hour, or pull shift reports to check progress. Download .csv reports or use our Open API to pull data into other reporting systems.

Scale efficiently, raise service quality and reduce your cost of service.


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Scale efficiently, raise service quality and reduce your cost of service.