The digital transformation of customer service is firmly upon us. From operating from 100% cloud based software platforms, to utilizing social media to communicate with customers for faster resolutions at
Continue ReadingVideo: Scaling Social for All Departments
This is part of HelpSocial’s video series on answering questions to help companies provide outstanding social customer service. In this video, Matt Wilbanks, HelpSocial CEO and CoFounder, explains the challenges
Continue ReadingWebinar Recap: How to Integrate Social Media into Customer Service Platforms
An overload of tools can have negative effects on customer experiences. Streamlined processes and platforms mean efficient customer service delivery. In our recent webinar, HelpSocial’s CEO and CoFounder touched on
Continue ReadingShortcut for Social in the Contact Center
The customer service landscape is changing. The way customers ask for help is changing. According to Gartner, 85% of customer service will be digital by 2020. As a contact center
Continue ReadingWebinar Recap: Scaling Social Media, A Cost Benefit Analysis
HelpSocial got its start as a social media team and understands the obstacles in scaling social care across a big, siloed company. In our recent webinar, we dove head first
Continue ReadingHow Are Your Systems Breaking Silos in Social Care?
Social media channels are a great way for customer to get in touch with the brands they rely on. But sometimes, social media makes getting in touch with the right
Continue ReadingWill Platform As A Service Businesses Bring An End To Human Customer Service?
This past year, the media has been full of posts talking about the rise of artificial intelligence (AI), bots, next-gen automation, Internet of Things (IoT) and how it all may
Continue ReadingHelpSocial Professional Services: Solving Tech Problems Takes People
The past week has been busy for the HelpSocial team. We’ve announced a newly constructed Open API, major updates to our Connect dashboard and a pricing model that will change
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