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Webinar Recap: Scaling Social Media, A Cost Benefit Analysis

HelpSocial got its start as a social media team and understands the obstacles in scaling social care across a big, siloed company. In our recent webinar, we dove head first

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How Are Your Systems Breaking Silos in Social Care?

Social media channels are a great way for customer to get in touch with the brands they rely on. But sometimes, social media makes  getting in touch with the right

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Will Platform As A Service Businesses Bring An End To Human Customer Service?

This past year, the media has been full of posts talking about the rise of artificial intelligence (AI), bots, next-gen automation, Internet of Things (IoT) and how it all may

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HelpSocial Professional Services: Solving Tech Problems Takes People

The past week has been busy for the HelpSocial team. We’ve announced a newly constructed Open API, major updates to our Connect dashboard and a pricing model that will change

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Amazon Connect – Operations Are Being Disrupted

On Tuesday Amazon Web Services announced the launch of their new contact center product, Connect. While everyone talks about how Amazon is entering, yet, another new market to compete in,

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Bringing Flexibility and Scale to Social Customer Care Pricing

The benefits for bringing social customer care into a service organization are widely known and cited. Gain customer loyalty, prevent customer churn, and improving customer satisfaction are some of the

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Social Customer Care Has A Scaling Problem

Today, at HelpSocial, we announced a few big things. You can read the press release for details on the 2.0 version of our Open API platform, the addition of messaging

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Disrupting Social Customer Care

HelpSocial has some big news. Today, we announced some sweeping changes, not just to our platform, but to how organizations can use social media to improve the customer experience across

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