Imagine for a moment that you recently went to an electronics store and purchased a new gadget only to find that it didn’t work when you got home. Disappointed and a little
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Twitter has become the social network of choice for consumers to communicate with the brands they do business with. Often, this communication is in the form of complaints and requests for help
Continue ReadingA Tweet May Require Your Attention
In the busy world of social customer service it’s easy to get distracted and miss an important request for help. Even the most focused support specialists can be overwhelmed by
Continue ReadingSXSW Soft-Launch Success!
Well that was a fun and exhausting 7 days! We announced the availability of early access to HelpSocial last Thursday and had a tremendous response! Our team is really excited
Continue ReadingHelpSocial is designed for teams
When things get busy it can take more than one or two people to keep up with the flow of mentions about your brand. One of the biggest headaches for
Continue ReadingHarness the Freedom of Mobile
Mobile apps with push notifications are amazing. And, they’re taken for granted by just about everyone with a smart phone. The purpose they serve gives us more freedom than we
Continue ReadingDon’t dump it! Stream it! Why real-time information flow is important.
In social media, there are not too many other things that are taken for granted more than a real-time streaming flow of tweets. That is, until you don’t have a
Continue ReadingMeet HelpSocial at #SXSW
It’s SXSW time again! Along with many others, we’ll be making the trip to Austin to check out all the latest developments coming from the technology scene. We’re especially looking
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