When things get busy it can take more than one or two people to keep up with the flow of mentions about your brand. One of the biggest headaches for
Continue ReadingHarness the Freedom of Mobile
Mobile apps with push notifications are amazing. And, they’re taken for granted by just about everyone with a smart phone. The purpose they serve gives us more freedom than we
Continue ReadingDon’t dump it! Stream it! Why real-time information flow is important.
In social media, there are not too many other things that are taken for granted more than a real-time streaming flow of tweets. That is, until you don’t have a
Continue ReadingMeet HelpSocial at #SXSW
It’s SXSW time again! Along with many others, we’ll be making the trip to Austin to check out all the latest developments coming from the technology scene. We’re especially looking
Continue ReadingSave time and alleviate stress in support work with auto-tagging
One of the great things about having the right tool to work with in social media is being able to collect and analyze all the unsolicited feedback about your brand.
Continue ReadingContext is everything — why we need to be able to quickly pull up relevant social media posts in customer service
In the customer service world, context is everything. Being able to quickly identify someone, and understand the important details associated with them, allows for effective support to take place. Without
Continue ReadingOur Story — How HelpSocial was founded
We started at Rackspace Hosting when someone decided that we needed to figure out this Twitter thing. Our customers were starting to show up there and although there wasn’t a
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