HelpSocial Blog

Event Recap: Digital Transformation of the Contact Center: Industry Leaders Gather to Discuss New Trends Facing the Contact Center and Ways to Adapt.

It’s a hot topic for many CIOs, CTOs and Contact Center Leaders: Digital Transformation. A few weeks back, in the Geekdom event center, Helpsocial, along with partners SpiceCSM and inContact, hosted a lively discussion about this very important issue. For … Read More

Featured Post

Elon And Tesla Are Getting A Lot Of Press For Their Social Media Response. Should They Be?

  By now, you’ve probably read about how quickly, electric car manufacturer, Tesla Motors, implemented a change after a customer tweeted about a problem. CEO, Elon Musk, and Tesla are receiving great praise for the fast customer service effort. They … Read More

Featured Post

Prepping Agents for the Social Media Spotlight

One of the biggest hurdles to scaling social customer service in the contact center is entrusting agents with handling very public customer interactions via social media. The last thing contact center managers want is that dreaded call from the PR … Read More

Featured Post

Top 3 Social Media Predictions for 2017

As 2016 comes to a close, and companies are deep into 2017 planning, what are the top  predictions for Social Media in 2017? What’s ahead for the channel, the industry and the technologies that make it tick? In 2016, social … Read More

Featured Post

7 Stats to Make the Case for Social Customer Care

Believe it or not, many brands are not consistently responsive to customers on social media. According to Eptica, 45% of retailers are ignoring customers on Twitter because they don’t have the resources to manage it.  Not to sound like a … Read More

Featured Post

[Part Four] Social Media for Business: HelpSocial on Cyber Talk Radio

This is part four of HelpSocial CEO and Co Founder Matt Wilbanks’ interview with with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every … Read More

Featured Post

[Part Three] Social Media for Business: HelpSocial on Cyber Talk Radio

This is part three of HelpSocial CEO and Co Founder Matt Wilbanks’ interview with with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every … Read More

Featured Post

ICUC Recap: HelpSocial Talks Social Media at inContact User Conference

Each year, inContact,  the leading provider of cloud contact center software and workforce optimization tools, hosts an amazing user conference that brings together those from the inContact ecosystem. ICUC, hosted in Orlando, brought customers, partners and analysts together from around … Read More

Featured Post

[INFOGRAPHIC] Social Customer Service Training

Featured Post

[Part Two] Social Media for Business: HelpSocial on Cyber Talk Radio

This is part two of HelpSocial CEO and Co Founder Matt Wilbanks’ interview with with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every … Read More

Featured Post