HelpSocial Blog

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Building Trust in Customer Service Agents

This is the second post in a series addressing social media support being delivered from the contact center. In our first post, we talk about trusting call center agents with social customer care. If you’d like to learn more about … Read More

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Social Media in the Contact Center, Without Compromise or Disruption

Last year, HelpSocial began working with inContact, to bring our social features into their current platform. We are excited and proud to announce that the hard work has paid off and inContact customers now have the ability to use social … Read More

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Can Call Center Agents Be Trusted with Social Media?

This is the first post in a series addressing social media support being delivered from the contact center. If you’d like to learn more about how HelpSocial can bring social media capabilities into your contact center or current software platform, … Read More

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Social Customer Care Tools: What Are the Options?

Shopping for any new tool can be daunting. There’s so much information to consider. In the spirit of being helpful for those interested in working with HelpSocial, we thought we’d assist with the information gathering process. Keep reading for brief … Read More

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How Much Does HelpSocial Cost?

Because of how HelpSocial got started, we take a very different approach to our business. Our products and services were built to solve the problems and challenges we experienced doing the very job your agents are doing. Even the way … Read More

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The Ins and Outs of Social Media and Integration

We talk to a lot of companies and organizations about “integrating” social media into  customer care. We talk to contact centers, enterprises, Business Process Outsourcers and even small businesses just getting started. Time and time again, industry jargon gets thrown … Read More

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Social’s Role in Making Customer Service Bearable

We’ve all been there before. You need help from a service provider and  just looking at the toll-free number fills you with dread. Maybe this time will be different. Please, let this time be different! You take a deep breath,  … Read More

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The Ultimate Alliance: Marketing and the Contact Center

Social media has become the holy grail for CMOs and CIOs and COOs alike.  Clamoring to unlock all of its mysterious and hidden opportunity, departments within companies have long competed for control over social media properties and responsibilities. As more … Read More

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Here's the winning team: Ronnie, Chris and Rob

Cracking the Code: Solving for Water Demand Using Big Data

Early in May, HelpSocial Developer, Chris Ramsey and I spent the weekend at the Big Data Code-a-thon. This event was sponsored by Codeup and the Edwards Aquifer Authority (EAA), and brought together a ton of tech-savvy folks wanting to solve … Read More

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HelpSocial Is Hiring!

  Since completing the Techstars Cloud program, our team is ready for expansion! We’re looking for talented people that have a passion for customer service, are motivated by opportunity and enjoy building and creating. Our founding culture was born at … Read More

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