HelpSocial Blog

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7 Stats to Make the Case for Social Customer Care

Believe it or not, many brands are not consistently responsive to customers on social media. According to Eptica, 45% of retailers are ignoring customers on Twitter because they don’t have the resources to manage it.  Not to sound like a … Read More

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[Part Four] Social Media for Business: HelpSocial on Cyber Talk Radio

This is part four of HelpSocial CEO and Co Founder Matt Wilbanks’ interview with with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every … Read More

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[Part Three] Social Media for Business: HelpSocial on Cyber Talk Radio

This is part three of HelpSocial CEO and Co Founder Matt Wilbanks’ interview with with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every … Read More

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ICUC Recap: HelpSocial Talks Social Media at inContact User Conference

Each year, inContact,  the leading provider of cloud contact center software and workforce optimization tools, hosts an amazing user conference that brings together those from the inContact ecosystem. ICUC, hosted in Orlando, brought customers, partners and analysts together from around … Read More

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[INFOGRAPHIC] Social Customer Service Training

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[Part Two] Social Media for Business: HelpSocial on Cyber Talk Radio

This is part two of HelpSocial CEO and Co Founder Matt Wilbanks’ interview with with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every … Read More

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Social Customer Service Flies High in the Airline Biz

In September, SimpliFlying, a marketing firm that specializes in the airline industry, released its Airline Social Media Outlook 2017, an annual outlook covering key airline issues and priorities for 2017. The biggest takeaway that we see is the steady emergence … Read More

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Webinar: 3 Steps to Social Media in the Contact Center

Social media customer service is an expectation. Customers will complain about or compliment your brand whether or not your brand is listening and responding on social networks. At the same time, getting social media started in the contact center of … Read More

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Social Media for Business: HelpSocial on Cyber Talk Radio Part One

Last week, HelpSocial CEO Matt Wilbanks was invited to chat with Bret Piatt, Jungle Disk CEO and Host of Cyber Talk Radio. Cyber Talk Radio is a show on news radio 1200 WOAI that airs every Saturday at 11:00 p.m. … Read More

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Incentivizing San Antonio’s Start Up Companies

On Thursday, September 29, the San Antonio Economic Development Corporation (SAEDC) and HelpSocial took a big step forward for economic development while strengthening opportunities for City government to include high-potential startups in important incentive plans. The SAEDC is a nonprofit … Read More

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