Customer expectations around social media engagements have risen quickly. Fast responses to social comments are expected now, no matter what time or day they’re posted. Depending on the post, the social media team may not have the answer to the question. Seeking out the right specialist from across the business, while necessary, takes up valuable time while the customer waits, potentially making the situation worse. Connected with the HelpSocial API, apps like HipChat and Slack are great options for speeding up your social response times.
HelpSocial is hiring!
We’re a fast moving startup with industry-first technology that helps businesses deliver customer service in social networks. Originally, we started building the software while employees at Rackspace Hosting. Soon we realized we had a social platform that was different than anything else in the market and solved major issues for businesses trying to integrate social across their companies. With a funding round led by Dallas Mavericks owner and Shark Tank Investor, Mark Cuban, we spun out of Rackspace and started HelpSocial.