HelpSocial Blog

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Social Customer Care Tools: What Are the Options?

Shopping for any new tool can be daunting. There’s so much information to consider. In the spirit of being helpful for those interested in working with HelpSocial, we thought we’d assist with the information gathering process. Keep reading for brief … Read More

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Photo credit: kenteegardin via Source / CC BY-SA

How Much Does HelpSocial Cost?

Because of how HelpSocial got started, we take a very different approach to our business. Our products and services were built to solve the problems and challenges we experienced doing the very job your agents are doing. Even the way … Read More

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Integration

The Ins and Outs of Social Media and Integration

We talk to a lot of companies and organizations about “integrating” social media into  customer care. We talk to contact centers, enterprises, Business Process Outsourcers and even small businesses just getting started. Time and time again, industry jargon gets thrown … Read More

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Social’s Role in Making Customer Service Bearable

We’ve all been there before. You need help from a service provider and  just looking at the toll-free number fills you with dread. Maybe this time will be different. Please, let this time be different! You take a deep breath,  … Read More

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The Ultimate Alliance: Marketing and the Contact Center

Social media has become the holy grail for CMOs and CIOs and COOs alike.  Clamoring to unlock all of its mysterious and hidden opportunity, departments within companies have long competed for control over social media properties and responsibilities. As more … Read More

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Here's the winning team: Ronnie, Chris and Rob

Cracking the Code: Solving for Water Demand Using Big Data

Early in May, HelpSocial Developer, Chris Ramsey and I spent the weekend at the Big Data Code-a-thon. This event was sponsored by Codeup and the Edwards Aquifer Authority (EAA), and brought together a ton of tech-savvy folks wanting to solve … Read More

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HelpSocial HQ. Photo by maigensawyer.com.

HelpSocial Is Hiring!

  Since completing the Techstars Cloud program, our team is ready for expansion! We’re looking for talented people that have a passion for customer service, are motivated by opportunity and enjoy building and creating. Our founding culture was born at … Read More

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Innotech SA Panel Recap

This past week Rachel and I teamed up with Al Hopper over at SocialPath to deliver a panel on how companies use social media to better their operations and delight their customers. We had the pleasure of addressing an audience … Read More

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And yet, another picture from @gutsygomez.

Is Techstars worth it?

Here we are. Post three of three. If you made it this far, thanks for reading along. I hope these posts have offered some helpful insight. If you haven’t read the first two parts of this series, check them out. In them, … Read More

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Techstars Cloud

What happens during a startup accelerator like Techstars?

      In the last post I covered what to expect from the Techstars experience. Today, here’s a view of what you’ll be doing during the program. Again, questions about the HelpSocial team’s experience are welcome! Contact us here. … Read More

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