Accelerate artificial intelligence for advanced customer service.


We teach bots how to be social and #behelpful.

Accelerate artificial intelligence for advanced customer service.


We teach bots how to be social and #behelpful.

AI will bring $8 Billion in cost savings to customer service teams by 2022.
-Juniper Research

CRM For BotsTM

Customer data from around your company, organized so a bot can understand the context of a question.

Communicate Everywhere

From social media and messaging to live chat and SMS, meet customers where they are.

Bot To Human, Back To Bot

Your bot can hand off to an agent in Connect, the agent can hand it right back to complete a process.


AI Shouldn’t Feel Artificial


An automated system should pick up where past conversations left off and respond with the context of relevant customer history.

HelpSocial makes this possible with our CRM for BotsTM and provides the human user interface for for agents and bots to work together.

Outages and
Unexpected Issues

Managing a rapidly increasing volume of inbound customer questions is hard to keep up with.

A bot that understands the situation can reply instantly and deflect certain traffic types to status pages or other resources.

This frees up agents for responding to customers with more sensitive issues.

 

Outages and
Unexpected Issues

Managing a rapidly increasing volume of inbound customer questions is hard to keep up with.

A bot that understands the situation can reply instantly and deflect certain traffic types to status pages or other resources.

This frees up agents for responding to customers with more sensitive issues.


Conversational Engagement Drives Revenue

With proactive social engagement, you can start conversations in real-time in very targeted scenarios. But, that can require a lot of people staring at social traffic all day.

A capable bot can monitor, engage when the timing is right and only need to involve an agent when necessary.

Drive traffic to landing pages. Increase engagement at events. No need to stare at social traffic all day.

Learn more about how our platform can advance your cognitive technologies.


Schedule a call with us

Ready to see how this can work for you?