AI will bring $8 Billion in cost savings to customer service teams by 2022.
AI Shouldn’t Feel Artificial
An automated system should pick up where past conversations left off and respond with the context of relevant customer history.
HelpSocial makes this possible with our CRM for BotsTM and provides the human user interface for for agents and bots to work together.
Conversational Engagement Drives Revenue
With proactive social engagement, you can start conversations in real-time in very targeted scenarios. But, that can require a lot of people staring at social traffic all day.
A capable bot can monitor, engage when the timing is right and only need to involve an agent when necessary.
Drive traffic to landing pages. Increase engagement at events. No need to stare at social traffic all day.