Advanced AI for Customer Service
Drive traffic, generate leads, support customers. We improve bots so they can #behelpful too.
Bring Social to Your Contact Center
Transfer a tweet to a support specialist as easily as you can transfer a phone call.
Customized Digital Engagement
Reduce the number of apps you have to manage. Add your favorite features to Connect.
A Path To Instant Response
Eliminate processes, involve the right people, scale agents based on need – not budget.
We started years ago as employees at Rackspace Hosting. We wanted to help customers in social networks and include other support teams in a seamless process. The market of social media platforms was too limited, too expensive to scale and kept everything siloed in one place. We built our platform to solve the problem.
From social media teams to contact centers, HelpSocial provides the most versatile digital platform for helping customers and unifying service teams.